FAQ
Q: Are your pieces handmade?
A: Yes! Most of our jewelry is carefully handmade by passionate artisans from around the world, bringing heart, soul, and character to every piece.
Q: What materials do you use?
A: Our collection features silver-plated, gold-plated, sterling silver, brass and stainless steel pieces, along with natural stones and crystals. Each item is chosen for beauty, durability, and meaning.
Q: Do you ship internationally?
A: For now, we ship only within New Zealand. All orders are shipped with tracking for peace of mind.
Q: How long will my order take to arrive?
A: Orders are processed in 1–2 days, and delivery usually takes 3–5 business days, depending on your location.
Q: What are your shipping costs?
A: Flat rates apply: $10 for Auckland and $15 for the rest of New Zealand. Orders over $120 qualify for free shipping!
Q: Do you offer discounts?
A: Yes! First-time customers can enjoy 5% off their entire order using the code RNR26.
Q: What is your return policy?
A: We accept returns within 14 days of delivery for damaged items. Simply contact us at velantrisnz@gmail.com with your order details, and we’ll guide you through the return process. Lost packages are handled on a case-by-case basis.
Q: Can I exchange a piece?
A: At this time, we only offer returns for a full refund on damaged items — no exchanges.
Q: How do I care for my jewelry?
A: To keep your pieces shining, avoid exposing them to harsh chemicals, perfumes, or prolonged water. Store jewelry in a dry, soft place when not worn.
Q: Do you offer gift packaging?
A: Yes! Every order can be carefully wrapped to make your gift extra special.
Q: How can I contact Velantris?
A: For any questions or support, email us at velantrisnz@gmail.com. We’re always happy to help
